About the company
About OKX OKX is a leading crypto trading app, and a Web3 ecosystem. Trusted by more than 20 million global customers in over 180 international markets, OKX is known for being the fastest and most reliable crypto trading app of choice for investors and professional traders globally. Our Singapore office is a Product and Engineering hub and we are in the progress of expanding our teams in Singapore for the continuous growth of our global business. We build and maintain core trading platform with millions of daily active users. Design, Product and Engineering teams work cross-functionally to identify customer needs, and ship high-quality new features through fast iterations.
Job Summary
What You'll be Doing:
šBased on the development of customer service business, collect and analyze training needs, and independently complete the organization and delivery of training empowerment programs, continuously optimizing empowerment solutions. šIndependently design and develop courses, iterate course plans through teaching to meet course requirements and delivery content. šResponsible for instructor empowerment special management, course management, and training resource management. šIndependently design and deliver empowerment solutions based on business differences, collaborate with business teams to drive the implementation of empowerment solutions, and enhance service experience. šDrive the operational health of online training through the management and improvement of training tools.
What We Look For in You:
šExcellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts. šBachelor degree or above, with 1.5 years or above training working experience in customer service center. šWilling to work in Tun Razak Exchange, walking distance to MRT TRX. šAbility to independently design and develop courses, and experience in teaching customer service teams. šAbility to independently design and organize the delivery of training empowerment projects. šPossess strong organizational resource scheduling and teamwork.
